Office 365 – Email in the Cloud

I get asked, what is best – have your own email server or put it all in the cloud? There is no one right answer to this question – as always, there are different angles to consider, different company needs to meet. In general, I recommend clients investigate...

Part 1 of Maintaining Margin as You Grow – Two-fers

A Forbes blog entitled “3 Reasons Why Great Companies Stop Growing—And the Solution” said it well, “When companies grow, they come to certain places where the things that used to work, the things that created that level of success, don’t work anymore. We call these...

Pull Back the Curtain

You remember that moment in the classic movie The Wizard of Oz when Toto pulls back the curtain on the blustery man behind “the great and powerful Oz”? The moment when you think, really, he’s not so scary after all? Like the Wizard, too often IT companies fuel, rather...

Insurance Against Speeding Buses

A while back I wrote about documentation in a blog entitled Canary in the Coal Mine. The presence (or lack thereof) of documentation can serve as an early warning system on the health and stability of your tech support.  Since that time, I’ve had a lot of people ask...

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