Sh*t Happens

There, I said it.  Sh*t happens.  Let’s face it – bad things occur in life, especially with technology.  We should not just be concerned about preventing it from happening, but also how to respond when it does happen.  Does the organization learn from the experience,...

Needle in the Haystack with IT Support Firms

Over the past 20+ years, I’ve worked as an IT manager, consultant, and CIO. There was one common thread in my experiences working with 3rd party technology support firms. They suck. They are not responsive, they do not communicate, they make you feel like you’re the...

Security – Sink or Swim

It seems to me that most of us are in the same security boat.  I was recently discussing security with a large finance client when one of the executives brought up what he’d learned at an industry conference. Other large firms shared how they limit the risk of...

Why Waident?

As a leader, are you talking about the “what” and “how” of your business or the “why”?  I just watched a Simon Sinek video on TED talks and am inspired to write about Why Waident. First, let me give a little background.  If you haven’t discovered TED talks, you...

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