IT Support

We get it. IT sucks. We make it suck a lot less.

Think of Waident as your virtual technology support department.

We keep your people productive and happy with IT whether it’s at home or work.

Help Desk & End User Support

We provide support for anything related to technology, from computers, printers, and peripherals to phone systems, smartphones, email programs, and operating systems. 

  • Windows & Mac
  • Home & Business Computers
  • Tablets, Smart Phones & Laptops
  • Printers, Copiers & Other Peripherals
  • Desk Phones
  • Drivers & Updates
  • Custom, Popular, & Microsoft Applications

Technology Management

Have servers or other more complex hardware that’s key to your business? Waident can manage that too. If it operates in a server room or data center, we can ensure it keeps working. Waident also monitors and analyzes your hardware, applications, and connectivity to ensure you operate at peak efficiency and your hardware grows with you.

  • Servers and Dedicated Hardware
  • Cloud platforms
  • Networks & VPNs
  • Network Hardware
  • Internet & Dedicated Connectivity
  • Technology Analysis & Reporting
  • Application Management

Strategic Technology Guidance

When your business grows or changes, will your technology adapt effectively and efficiently? Waident provides guidance when you’re ready to upgrade technology, move your business, purchase new equipment, or hire new people. We’ll change and grow with you to ensure you have the correct technology at the correct time.


  • Billing & Administration Processes
  • Business Relocation
  • New Employee Technology Setup
  • Application Changes & Upgrades
  • Hardware Upgrades
  • Network Changes

Waident Solutions

We support the technology essential to your organization.


“Desktops” take many forms in many different places. Our clients’ users work on company-owned PCs, Macs, tablets, as phones, as well as personal technology (BYOD). They work in offices, home offices, planes, trains, and automobiles. When work needs to get done 24/7 people turn to the tools that help them get it done. We support them all.


A network links computers together to share resources, exchange files, and communicate. Whether linked through the cloud, cables, telephone, satellites, or infrared light beams, we ensure that your LAN, WAN, or home network is secure and up to get to the applications, files, websites, and printers you need to get the job done.


If an application important to keeping your people productive, your enterprise running, and your data safe, we are on it. We group application software into three types: 1. Utility software, including firewalls, antivirus, or any other thing end-user utility. 2. Integrated software, which includes different bundled applications like MS Office suite or bundled dbase applications. 3.  Specific application software, a single application developed for one defined purpose.

Not sure if we can support your unique technology or business needs?

Contact us for a no-hassle second opinion, without obligation or sales pitch.
If we’re not the best fit, we’ll help you connect to one of our stellar technology partners.

What You Also Receive

  • One number to call for any support issue
  • True customer understanding & advocacy
  • Ultra-responsiveness to all requests
  • Best in class SLA
  • Onsite and remote services

Why we say, “We suck less.”

The expression started as a joke because nearly everyone we met complained about their IT. Ironically, the complaints we heard were simple things we were already addressing. 

So, the saying became our way telling others that we understand your IT frustrations. 


Why Do Clients Choose Waident?

Here are 100 Reasons Why Our Clients Chose Waident Over Other MSPs.

Our Thinking On Support

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It’s the People, Stupid

It’s the People, Stupid

Have you ever heard the technology acronym PEBKAC? Or maybe PICNIC or an ID-10T error? If not, I’ll let you in on this secret IT slang: PEBKAC - "Problem Exists Between Keyboard And Chair” PICNIC - "Problem In Chair Not In Computer" ID-10T error - "Idiot error" Funny...

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The End of The Life Of The Windows 2012 R2 Server

The End of The Life Of The Windows 2012 R2 Server

On October 31, 2023, Windows 2012 R2 Server will reach its end of life. Microsoft will cease all support of this product, including security updates. Continuing to use it after the deadline will put your business at risk. If you don’t know if your company is currently...

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