Pragmatic business owners demand a strategic, practical approach to IT to keeping employees productive, their enterprise running, and company data safe.
We deliver it through Resilient IT by seamlessly integrating it into your business to ensure IT issues never become IT problems. HOWEVER, we never promote our clients’ brands or employees in our marketing communications because it can create cybersecurity vulnerabilities. Hackers look for any weaknesses to exploit a MSP’s customers. We refuse to give them the satisfaction.
We are happy to share feedback and case studies face to face. In the meantime, here are some anonymous thoughts on Waident and Resilient IT from our clients.
One of the best IT support teams I’ve worked with in my 20-year career in business.
“They’ve got a great mix of expertise, along with friendly and professional technicians. Everyone on my team appreciates the positive experiences they have with Waident…and since we’re in the client service industry as well, we’ve got high standards for service that Waident always meets!”
Professional, responsive, cooperative, considerate, and knowledgeable.
“They have assisted with new computer setup, evaluated out IT security and implemented an offsite virus protection system, upgraded our entire office to Microsoft 365 cloud-based system, saving us thousands of dollars in server replacement and upgrade. They have the expertise, knowledge, and skill to assist in implementing mobile access for our corporate files on all types of mobile devices. It is a pleasure to work with this team of IT professionals.”
Peace of mind.
“What’s peace of mind for an Owner of a Contemporary Printing Company?? In a word – Waident. Thank goodness for these people. In a world of uncertainty and internet hacking our friends at Waident proactively defend our IT Infrastructure from attacks and make sure our IT Ops run with precision”
“Very quick response time…”
“Waident has great availability when we need them. Just the other day, one of our team members put a service request in at 7 pm at night, and was corresponding after-hours with a Waident support person, who delivered the solution.”
“Waident’s approach is much more proactive…”
“My staff and I have been really happy with Waident. I no longer have to worry about technology because they are proactive about suggesting new software I might need, managing my data back-ups, and enhancing systems I already have.”
“I appreciate their high-level guidance…”
“They help me think through network and security issues and are very conscious of not throwing around a lot of money for projects. They go over the details of a project so I feel like I understand. But mostly I like not having to think about technology because Waident has it under control.”
Waident has provided invaluable knowledge and tips to our building tenants each month at no charge.
“This unique offer is something that many companies pay consultants for, and their services have been utilized heavily as a result of these monthly Technology Business Review meetings! We are extremely pleased to partner with Waident to provide this monthly opportunity to our Tenants and are impressed with the attendance we have seen thus far at the meetings. We hope to continue our partnership and expand the size of the meetings to maximize impact.”
You guys are the best.
“Waident has been terrific. Everyone is pleasant, on top of things, proactive not just reactive, and above all whenever I needed anything you guys were so responsive to me – it was phenomenal. Quite comforting and satisfying. You guys are the best.”
“Took away my worries about technology…”
“Waident took away my worries about technology and has freed up my time so I can focus on my business. Waident is proactive about suggesting new software I might need, managing my data back-ups, and enhancing the systems I already have.
I consider Waident a part of my larger IT team of internal staff rather than just vendors or consultants. In fact, they make it easier to work with other vendors.”
“Truly functions as an extension of my business…”
“With Waident, I get the responsive, helpful support I expect and with predictable monthly billing. They bring a holistic, business-oriented approach to planning my infrastructure, anticipating my needs.”
“We gained a real partner “
“There were concerns when we announced eliminating our in-house IT department and our hiring Waident as the IT vendor. John and the Waident team surpassed all initial expectations and continue to outperform. Everyone quickly realized we didn’t hire a vendor, we gained a real partner who cares as much about our business as we do.”
“With Waident, we now know what our costs are going to be each month”
“With Waident, we now know what our costs are going to be each month. When we have issues, we can call or email and within a very short time frame, a knowledgeable person can remote in and resolve the problem.
I am impressed with John Ahlberg. We felt he was honest (and still feel that way today) and that he was not out to get that almighty dollar at our expense.”
“Waident makes me a better lawyer “
“I come from a generation who knew a world before computers, but I have had to adapt. In doing so, when an IT issue arises, I am usually at a loss and frustrated. In my 25 years of practicing law, we have finally found one that can do the job with competence, professionalism, and promptness. When the problem is small, Waident is there. When the problem is large, Waident is there. Waident makes me a better lawyer by solving my IT problems, and allowing me to focus on my clients, not my computer.”
Get the support you need, before you need it
Contact Waident to see how we can solve your IT support issues before they become problems. Consultations and estimates are free.