by Jeff McKay | Security, Strategy, Support
Does the MSP share our vision for IT and its purpose? Financial viability is critical for an MSP. Prudent financial management ensures that the proper investments are being made in the business and that the MSP can survive the booms and busts of technology trends....
by John Ahlberg | Security, Support
I hear all too often from business leaders who think their IT Support team and their Security team are synonymous. They just assume that Support addresses all of their security needs by default. After all, the IT Support gang has been managing the anti-virus software...
by John Ahlberg | Employee Productivity, Services, Support
I’ve been telling people that “We Suck Less” for a long time. However, I’ve never been allowed to make it our marketing tag line (although, we have some notoriety from it). Maybe someday! I wish that I could take credit for the phrase but I...
by John Ahlberg | Covid-19, Employee Productivity, Security, Support
Recently, a prospective client shared how the IT firm they had been using for years was failing to deliver. They felt it was time to switch to a new IT partner. When they switched, they didn’t become a Waident client; they hired someone else. A month after they...
by John Ahlberg | Covid-19, Services, Strategy, Support
I recently had a conversation with a CFO of a smart company. She is making post-pandemic changes to her IT and was referred to Waident by a client. On the surface, Waident is a perfect fit to help her and her team. We work with several firms in her industry with a...
by John Ahlberg | Covid-19, Security, Strategy, Support
Who would have thought a month ago that your entire team would be working remotely and that they would need to be doing it for months? I can’t get the phrase “Crazy Times” out of my head every time I think about it. Do you know who is really...