Don’t Be Dumb

The best kind of friend is the one who will tell it to you straight. He won’t hum and haw and pretend to love your idea because he doesn’t want that awkward moment of truth. She trusts your relationship enough to know that while the truth can sting in the moment, in...

Baffle ‘em with B.S.

Technology consultants – I’m not a big fan. And I don’t think I’m alone. Sure, some large companies need consultants, but I believe that smaller firms should steer clear of them. Frankly the larger companies don’t really need them either, but that is another blog...

Sometimes Technology Sucks

Being the company sales guy, my first question to prospective clients is about their current IT support experience.  Oh, the stories I have heard.  Just a couple of weeks ago I had an executive say his current IT support situation sucks and ask if we suck as well. ...

Finding the Perfect Match

Potential strategic partners abound, but good ones are hard to find.  What makes a good partner?  I look for three characteristics.  First, they are customer focused — someone who will have my clients’ best interests at heart.  They value service before...

Sh*t Happens

There, I said it.  Sh*t happens.  Let’s face it – bad things occur in life, especially with technology.  We should not just be concerned about preventing it from happening, but also how to respond when it does happen.  Does the organization learn from the experience,...

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