You Take Care of Patients. We’ll Take Care of Your IT.
Your focus should be on patients — not battling slow computers, login issues, or cybersecurity threats. At Waident, we provide Managed IT and Cybersecurity Services for healthcare providers who are ready to stop wasting time on tech problems and start getting real support. Whether you’re running a busy clinic or a private practice, we take the IT headaches off your hands so you and your team can focus on what matters most: delivering exceptional care.
Ransomware Threats in Healthcare Last Year
We treat security very seriously. And so should you.
According to The State of Ransomware in Healthcare 2024, 67% of healthcare organizations were hit by ransomware in 2024. This is the highest rate of data encryption of all sectors studied in 2024.
- 58% of computers in healthcare organizations are impacted by a ransomware attack.
- Root Causes of Ransomware Attacks in Healthcare: Exploited vulnerabilities and compromised credentials (both at 34%), followed by malicious emails, which were the root cause of 19% of attacks.
- 95% of healthcare organizations hit by ransomware in the past year said that the cybercriminals attempted to compromise their backups during the attack.
- 65% of ransom demands in healthcare organizations are for $1M or more, with 35% of demands for $5M or more!
%
Computers were infected
%
Ransomware attacks on healthcare organizations resulted in data encryption
%
Ransomware attacks where data was encrypted reported that data was also stolen.
%
Ransomware demands were $1M or more
Our Services for Healthcare Professionals in the Midwest
- High Touch Help Desk Support
- Actively and Professionally Managed Technology
- Backup & Disaster Recovery
- Strategic IT Guidance
- Cybersecurity
- Secure Cloud Storage
- HIPPA Compliance Management
- Cloud Migrations & Microsoft 365
- Endpoint Protection
- Seamless Integration and Support for EMR/EHR Systems
Reliable IT Support That Works for Healthcare
Help Desk Support
Our friendly and knowledgeable help desk team is available to address any technical issues. We pride ourselves on offering prompt and efficient support solutions to keep your systems running smoothly.
Managed Technology
We manage and monitor your entire IT infrastructure, ensuring optimal performance and security. Our proactive approach identifies potential issues before they become critical, reducing downtime and maintaining productivity.
Strategic IT Guidance
Our experienced IT consultants work closely with your team to develop strategies that align with your business goals. We provide strategic guidance on IT investments, risk management, and technology innovation to keep you ahead of the competition.
Cybersecurity 101 for Healthcare
We implement industry best practices and adhere to NIST standards to safeguard your critical data and IT systems. Our comprehensive cybersecurity services include intrusion detection, threat monitoring, and advanced security solutions to protect against evolving cyber threats.
Secure Cloud Storage
We offer secure, scalable, and cost-effective cloud storage solutions for your company’s data that ensures seamless access and enterprise-scale data backup.
Compliance with Healthcare Regulations
Our managed services for healthcare professionals help your business comply with various regulatory requirements, including HIPAA, HITECH, Cyber liability, and other regulatory standards.
Waident is SOC2 certified, the gold standard for security compliance.
We Understand Healthcare IT
When Your EHR Freezes, So Does Patient Care
You’re working with limited budgets, legacy systems, and the pressure to stay compliant and secure. From EHR systems and practice management software to telehealth and secure communications, healthcare IT is complex. We work behind the scenes to simplify it.
Technology Shouldn’t Be the Hardest Part of Your Day.
Healthcare Providers Are Affected by:
- Outdated infrastructure
- Rising cybersecurity threats
- Lack of in-house IT expertise
- Compliance with state/federal regulations
- Downtime and system crashes
- EHRs go offline
- No Clear IT Support Process
- Reactive Tech Decisions
- HIPPA Compliance
Why Choose Waident for Your Local Government’s Managed IT Services?
When you work with Waident, you’re not just outsourcing your IT — you’re gaining a proactive, long-term partner who understands the unique demands of running a healthcare organization. We’re the steady hand behind the scenes, keeping your systems healthy, your staff productive, and your patient data safe.
What You Get with Waident:
-
Expertise You Can Rely On: Our team understands the medical environment — from clinical workflows and EHR systems to the high expectations of physicians and practice managers. We speak your language and solve problems fast.
- Cybersecurity that Keeps You Off the Front Page: Healthcare providers are prime targets for cybercriminals. We put enterprise-grade security in place to protect your practice from ransomware, phishing, and data breaches — without slowing you down.
- Rapid Response, Real People: We don’t disappear after onboarding. When you need help, you talk to a real expert — fast. No tickets lost in a black hole, no long hold times, no finger-pointing.
- Strategic Guidance, Not Just Fixes: We don’t wait for things to break. We monitor, analyze, and advise on how your tech can better support your goals — whether that’s growth, efficiency, or smoother patient experiences.
Let us monitor, diagnose, and treat your technology — so you can stay focused on your patients.
Common IT Pains (and How We Help Treat Them)
Chronic Fatigue
Symptoms: Staff losing hours to IT issues every week.
Diagnosis: Reactive, band-aid IT approach.
Prescription: Fully managed IT that eliminates disruptions and downtime.
Unexplained Aches and Pains
Symptoms: You’re not sure what’s wrong, but something always feels off — slow Wi-Fi, printer issues, weird alerts.
Diagnosis: Disconnected systems and no strategic IT oversight.
Prescription: A full IT wellness check and long-term care plan
Patient Anxiety (You!)
Symptoms: You’re nervous about your IT setup but don’t know where to start.
Diagnosis: Lack of trusted support and clarity.
Prescription: A call with Waident. We listen, diagnose, and solve.
Recurring Headaches
Symptoms: Slow computers, glitchy software, endless login issues.
Diagnosis: Poor IT maintenance and outdated systems.
Prescription: Proactive monitoring, updates, and expert support.
High Blood Pressure
Symptoms: You’re constantly stressed about cyberattacks, phishing emails, and ransomware.
Diagnosis: Lack of layered security and response planning.
Prescription: Cybersecurity protections tailored for high-risk healthcare targets.
Contagious Downtime
Symptoms: One issue spreads fast — the whole team can’t access records or systems.
Diagnosis: No redundancy, no disaster recovery plan.
Prescription: Backup, continuity planning, and faster response times.
Your patients rely on you. You can rely on us.
Let’s talk about how we can make your healthcare IT stronger, safer, and simpler.
Meet Our Key Technology Partners
Our Thinking On Cybersecurity
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Email Phishing: How to Recognize, Respond, and Protect Your Data
Almost every week we hear about our clients getting hit with phishing emails and it is scary. Phishing attacks can target anyone, no matter how secure their systems may seem. According to the Sophos Ransomware 2024 report, 59% of companies were hit with ransomware...
From AI to Cyber Insurance: Top IT Expenses to Anticipate in 2025
It’s that time of year! IT budgeting is not fun, but we all agree it is essential. Many planners fall into the trap of recycling last year’s plan, year after year, without taking a strategic approach. Instead of repeating what you did last year, and frankly years and...
Why Do Clients Choose Waident?
Here are 100 Reasons Why Our Clients Chose Waident Over Other MSPs.
