Pull Back the Curtain

You remember that moment in the classic movie The Wizard of Oz when Toto pulls back the curtain on the blustery man behind “the great and powerful Oz”? The moment when you think, really, he’s not so scary after all? Like the Wizard, too often IT companies fuel, rather...

Insurance Against Speeding Buses

A while back I wrote about documentation in a blog entitled Canary in the Coal Mine. The presence (or lack thereof) of documentation can serve as an early warning system on the health and stability of your tech support.  Since that time, I’ve had a lot of people ask...

Don’t Be Dumb

The best kind of friend is the one who will tell it to you straight. He won’t hum and haw and pretend to love your idea because he doesn’t want that awkward moment of truth. She trusts your relationship enough to know that while the truth can sting in the moment, in...

Baffle ‘em with B.S.

Technology consultants – I’m not a big fan. And I don’t think I’m alone. Sure, some large companies need consultants, but I believe that smaller firms should steer clear of them. Frankly the larger companies don’t really need them either, but that is another blog...

Finding the Perfect Match

Potential strategic partners abound, but good ones are hard to find.  What makes a good partner?  I look for three characteristics.  First, they are customer focused — someone who will have my clients’ best interests at heart.  They value service before...

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