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A Forbes blog entitled “3 Reasons Why Great Companies Stop Growing—And the Solution” said it well, “When companies grow, they come to certain places where the things that used to work, the things that created that level of success, don’t work anymore. We call these...

You remember that moment in the classic movie The Wizard of Oz when Toto pulls back the curtain on the blustery man behind “the great and powerful Oz”? The moment when you think, really, he’s not so scary after all? Like the Wizard, too often IT companies fuel, rather...

A while back I wrote about documentation in a blog entitled Canary in the Coal Mine. The presence (or lack thereof) of documentation can serve as an early warning system on the health and stability of your tech support.  Since that time, I’ve had a lot of people ask...

The best kind of friend is the one who will tell it to you straight. He won’t hum and haw and pretend to love your idea because he doesn’t want that awkward moment of truth. She trusts your relationship enough to know that while the truth can sting in the moment, in...

Technology consultants – I’m not a big fan. And I don’t think I’m alone. Sure, some large companies need consultants, but I believe that smaller firms should steer clear of them. Frankly the larger companies don’t really need them either, but that is another blog...

Potential strategic partners abound, but good ones are hard to find.  What makes a good partner?  I look for three characteristics.  First, they are customer focused -- someone who will have my clients' best interests at heart.  They value service before selling....

Over the past 20+ years, I’ve worked as an IT manager, consultant, and CIO. There was one common thread in my experiences working with 3rd party technology support firms. They suck. They are not responsive, they do not communicate, they make you feel like you’re the...

It seems to me that most of us are in the same security boat.  I was recently discussing security with a large finance client when one of the executives brought up what he’d learned at an industry conference. Other large firms shared how they limit the risk of...

We are seeing more and more clients struggling with the same situation. They have an old server that is working fine, but they are worried about the increased risk of failure and potential for downtime due to hardware age and expired warranty.  Is it is time to...