Waident: Your Local IT Support Team in Naperville.
Your business can’t afford downtime. Waident is a SOC 2-certified managed Service Provider that provides fast, reliable IT support in Naperville that keeps your people productive, the enterprise running and data safe.
We deliver comprehensive managed IT services across Chicagoland, with dedicated local support for Naperville businesses.
What Is Included in Our Naperville IT Support
Our IT Support in Naperville provides support for anything related to technology, from computers, TVs and printers to phones, smartphones, email programs, and operating systems.
- Full End User Support
- Hightouch Helpdesk available when you need it (holidays and weekends included)
- Windows & Mac
- Drivers & Updates
- “House Calls”
- Custom, Popular, & Microsoft Applications
- Technology Management
- Network
- New Hires & Terminations
We also manage Cybersecurity, Secure Cloud, IT Strategy , AI Readiness and anything else important to your business.
24/7 on call Support
1 Million+ Backups Annually
Over 270K Proactive Tickets
4.9/5 Client Satisfaction
Why Our Naperville Clients Choose Waident to Manage Their IT
We were able to enjoy top-tier IT support on a small company budget.
Waident Technology Solutions’ customer service is impressive!
Waident responds, find solutions, and they don’t quit until they fix it.
Serving Businesses Across Naperville and the Western Suburbs
Our Naperville team supports the western suburbs, while our Chicago office serves businesses throughout downtown and the greater Chicagoland area.
IT Support FAQs for Naperville Companies
Are you a local IT company?
Yes, we have an office in Naperville. Help can be on the way in minutes!
How much do you charge for IT Support?
Many of our clients pay a fixed monthly fee for unlimited support and others pay us using a block-of-hours arrangement.
We offer two flexible pricing models: Block of Hours or a Managed Services (flat-fee) agreement. Both options provide the same high-quality support and SLAs. The main difference is that Managed Services allows us to be more proactive, deliver deeper ongoing management, and help you plan strategically.
For pricing, please email us at sales@waident.com, and Natalia or John will respond within one business hour.
Do you have after hours and weekends support?
Yes. No one works 9 to 5 anymore. We have an on-call team nights and weekends to help. You can always get in touch with us!
What does the client onboarding and transition process look like?
Every onboarding is tailored to your company’s size and situation. You’ll have a client manager and technical lead guiding the process, with our Project Management team ensuring a smooth transition.
Smaller environments can be onboarded in as little as two weeks, more complex ones typically take about a month. Before providing support, we fully document your IT environment so we can deliver the high standard of service Waident is known for.
How Waident Engages with the Naperville Community
Father Givemas – John Ahlberg
KidsMatter about Waident
PR.com Press Release: Second Givemas in Naperville
Official Press Release: Givemas 2025
Alive Center About Waident as a Community Partner
Tech BBQ for KidsMatter
NCTV17 Video: How Waident Gives Back
Waident Supports Indian Prairie Educational Foundation Initiatives
Looking for IT Support in Naperville You Can Trust?
Stop reacting to IT problems and start preventing them. Waident delivers proactive, responsive IT support for Naperville businesses that can’t afford downtime.
Why Do Clients Choose Waident?
Here are 100 Reasons Why Our Clients Chose Waident Over Other MSPs.
Our Thinking On Support
Waident Named a Top Managed Service Provider in the USA by Cloudtango
Waident is proud to be recognized as one of Cloudtango’s Top Managed Service Providers in the USA. Each year, Cloudtango’s MSP Select awards highlight the top-performing providers across the country, and we are honored to have earned a place on this year’s list. In...
Building IT That Lasts: An Interview with Waident on Security, Resilience & Trust
In this interview for Website Planet, John Ahlberg, CEO of Waident, shares the story behind the company’s early beginnings and how it pioneered a proactive approach to IT long before “managed services” became an industry norm. He discusses Waident’s philosophy of...
The Sad State of IT These Days: Why Communication Still Fails Many MSPs
When people ask about our competition, we usually say, “We don’t really run into much.” It’s not arrogance, it’s because of our unique differentiation in the market. The reality is that IT is held to a very low standard, and it’s been that way too long. In this blog...