Waident is Hiring a Senior Systems Engineer

Job Description: Senior Systems Engineer

Overview: This position will help Waident deliver to its clients a wide range of engineering solutions for challenging information and system problems. The primary function of the role is to be the trusted technical advisor for clients, with the ideal candidate understanding each client’s business needs and how they relate to the technologies being supported. This candidate combines excellent interpersonal skills with a passion for technology.

Tasks and Responsibilities:

• Across disparate clients, maintain, support, and manage a highly reliable systems and network infrastructure, including servers, desktops, firewalls, switches, routers, and VoIP
  • Experience with Microsoft Windows 2003, 2008 (2012 a plus) system administration
  • Experience with Cisco, Sonicwall, or similar router and layer 3 technologies
  • Experience with Microsoft SQL and SharePoint
  • Experience with Microsoft Exchange 2003, 2007, 2010, and 2012.
  • Experience with virtualization (Hyper-V and VMware)
  • Experience with advanced storage technology (SAN, NAS, SMB)
  • Experience supporting on premise and hosted VoIP solutions
• Utilize strong client service skills, including drawing out clients’ business needs, and then identifying and implementing the technical solutions to meet those needs
  • Run quarterly meetings with clients to provide strategic guidance to better align technology with their business goals
  • Work with Project Manager and larger support team to identify, scope and implement key projects for clients
• Act as a senior troubleshooting resource for the larger Waident support team
  • Manage and provide strategic direction for our technology management platform – Waident Watch (powered by LabTech)
  • Respond to necessary Helpdesk requests that come in to our client management system (ConnectWise)
  • Respond to any critical or emergency network needs
• Perform special projects as directed by manager

Education and Experience Required:

• Technology degree or equivalent combination of education and experience
• 7+ years of progressive experience managing a network environment

Skills Required:

• Exceptional interpersonal skills, including the ability to project confidence and win client trust with strong solutions and consistent follow through
• Proven ability to creatively, flexibly and quickly solve sophisticated technical problems, as well as an aptitude for learning new technology and software
• Proven experience of multitasking in a fast-paced environment
• Ability to lead without management responsibility, and collaborate well within a team environment

Working Hours:

• Normal hours of work will be between 8:00 am-5:00 pm; Waident’s standard support hours are 7 am – 7 pm
• Hours may vary and will require evening and weekend work as directed by company needs
• Will be required to perform on-call rotational network support in the evenings and on weekends approximately one week per month

Travel: Required to have a car to travel to clients as needed (two days per week on average)

Working Environment:

• Work is performed in an office setting, either Waident’s (in Chicago) or at a client’s (likely also in or close to downtown Chicago)

Reports To: Director of Support

Direct Reports: None

FLSA Status: Exempt