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Why Backups And MFA Are So Important For Ransomware Make an Older Smartphone Like New Again Spyware happens….. Now what? Category: jahlberg
3 Security Vulnerabilities You Don’t Realize You Have Documentation – Your IT “Canary in a Coal Mine” Top 5 Security Things You Should Do Right Now Emkal Communications is now a part of Waident Technology Solutions TED Talks of the Month – June 2015 Technology of the Month – June 2015 TED Talks of the Month – December 2014 Technology of the Month – December TED Talks of the Month – October 2014 Technology of the Month – October Call your Cell Carrier – Now! Technology of the Month – September Waident is Hiring a Senior Systems Engineer This waterproof point and shoot camera is a beast Technology of the Month – July TED Sex Got Spyware? Maybe This Will Help Technology of the Month – June My Stand Up Desk TED Talks of the Month – May 2014 Technology of the Month – April TED Talks of the Month – April Heartbleed Bug – Now What? Technology of the Month – March Pet Technology TED Talks of the Month – March Why so many single wheeled people movers? Technology of the Month – February Have you called your cable TV or internet provider lately? 5 Steps to Averting Data Disaster Technology of the Month – December Still Have Windows XP? Time to Buy a New Machine… 5 Things That You Missed at the Recent TEDx Naperville Conference Technology of the Month – November TEDx Has Ideas – and Relationships – Worth Spreading Technology of the Month – September Office 365 – Email in the Cloud Technology of the Month – July Part 2 of Maintaining Margin as You Grow – Streamlining IT Support Part 1 of Maintaining Margin as You Grow – Two-fers Technology of the Month – April 2013 Breaking Up Is Hard to Do Technology of the Month – March 2013 Speed up your Computer by 5x or More Pull Back the Curtain Technology of the Month – February 2013 Insurance Against Speeding Buses It’s the People, Stupid 6 Hidden Costs of Cloud and How to Avoid Them New Year’s Technology Resolutions Review of the iPad vs. Microsoft Surface The Samsung Galaxy Note II – My New Smartphone 2012 Holiday Tech Buys Don’t Be Dumb Baffle ‘em with B.S. Technology of the Month – November 2012 Pobody’s Nerfect OMG, Your Technology Budget is How Much? Strategic Partner: Flexible Infrastructure with a Personal Touch Technology of the Month – October 2012 Strategic Partner: Eliminating Data Pain Sometimes Technology Sucks Technology of the Month – September 2012 Finding the Perfect Match Sh*t Happens Needle in the Haystack with IT Support Firms Security – Sink or Swim Technology of the Month – June 2012 Upgrade Your Old Server Hardware or Move to the Cloud? Why Waident? Technology of the Month – May 2012 Coffee and free wifi – Does it make sense? Technology of the Month The Goldilocks Effect – Getting IT Support that’s ‘Just Right’ Goodbye, Droid – Hello, Galaxy Nexus! Avoid the Cold Sweats about Passwords Didn’t Get What You Wanted for Christmas? Is It Time to Fire Your IT Support? 2011 Holiday Tech Gift Ideas Waident Press Release – Libbey Paul Joins Team to Lead Marketing Efforts To Team or Not to Team – That is the Question Applications and Technology of the Month Computer slow booting up? Maybe try this…. The best business newsletter I’ve ever seen from Rock Solid Business Development To Cloud, or not to Cloud, that is the question Google Analytics – Amazing tool and free! Applications and Technology of the Month Great Set Of Online Financial Tools Got an Android Device? Android Market tips Windows Offline Folders – Not an effective backup Applications and Technology of the Month Make sharing your contact information easier Applications and technology of the month Waident Technology Solutions Announces New Office in Kansas City Applications and technology of the month Why so many spyware infections? Speed Up Your Home Network Time to ditch cable/satellite for Internet TV? “Free” Blackberry Enterprise Server Some Holiday Gift Ideas Applications and technology of the month Time to upgrade your computer? Interesting Applications (I mean technology) for October The Droid 2 Apex Consulting Group merges with Waident Technology Solutions Sell it on eBay – My Story Interesting Applications for July 2010 Old Copiers – Be Afraid, Be Very Afraid…. The Apple iPad Interesting Applications for the Month Here a GPS, There a GPS, Everywhere a GPS Droid – Still loving it after 5 months Interesting Applications for the Month Don’t Have a Server Closet But Have Servers? Interesting Applications for the Month TEDx Naperville Event Interesting Smartphone Applications Need incredibly cost effective robust server storage? Look at Scale Computing Delay your Outlook outgoing emails on purpose Waident Press Release – Robert Green Joins Team to Head Healthcare Technology Initiative Interesting Applications for the Month Cool devices at CES 2010 Small package; big sound in a portable speaker Interesting applications of the month My first month with a Motorola Droid Some Windows 7 Tips and Tricks Verizon’s “iPhone” (AKA the Motorola Droid) Free Web Services Worth Investigating The Next Perfect Laptop? Outlook Causing You Problems? Free Applications Worth Checking Out Windows 7 – My Experience Being spied on? It may be easier than you think…. Cell Phone Repeaters Economy Problem? Try leasing a car… Is Google Chrome going to relpace Microsoft Windows? Are you more productive today with technology then you were 15 years ago? Web 2.0 for the Commercial Real Estate World Windows 7 – Worth the wait? A Google Datacenter in the Ocean? Certification Magazine Interview – Help Desk: A Service-Oriented Career Track Laptop security locks – Do they work? Add an additional monitor the easy way Fight Chix Laptop and PDA Batteries – Do I really need to buy a new one this soon? GPS – Some amazing applications Laptop Stolen? – A true Waident story of Starsky and Hutch Instant Messaging – Which one to use Waident in the news – GlobeSt.com article Telecommuting – Why not do it… Netbook – What is it and why would you want one? Microsoft SharePoint – Why you may need it Security Polices – are they working for you? Microsoft Office Compatibility Pack The Perfect Computer Mouse For any Occasion The Budget Crunch – Some things to think about 15 Hot New Technologies That Will Change Everything Spam – A much better way to handle it Virtualization – Coming to a server near you AT&T U-Verse – Cable TV and broadband using your phone lines Wireless microphones for almost any need Save some, or a lot, of money of your phone bill… Wired NextFest – Check Out Tomorrow’s Technology Today Print your digital pictures on the run Antivrus 2009 – Spyware from the depths of….. The Sony HDR-TG1 Videocamera Review – You gotta get one of these… Google tools for your Blackberry or pretty much any mobile device Certification Magazine Article – Waident Technology Solutions: IT Takes Back Seat to Soft Skills Toss your PBX for an IP Phone system? Add wireless to almost any digital camera You cannot buy Windows XP after June 30th…. Need a new videocamera? Get a Sony HDR-TG1 The iPhone 2 Time to Upgrade to Vista? – Doubt it…. R2D2 Projector or webcam – decisions, decisions Multiparty videoconferencing on the cheap Got Office 2007? – If so, you may need this… SPAM – What the heck can be done to make it go away! Get your computer to run like it is new again How to save a bunch of dough with your cell phone carrier More Apple Apple iPhone works with Outlook like a Blackberry DST – Is it worse than Y2K on your technology? HDTV – A Buyers Story Is Outlook 2007 slow for you? Best BlackBerry Shortcuts Hot Tech Toys from the Past Worlds thinnest laptop – do you want one? Want the holidays in your Outlook Calendar? Why would I want to write on my laptop?? Home life – Backup your files! – Revisited Did you know….. The Blackberry Touch – Will it be an iPhone killer? Surfing the net while in the air…. Category: Compliance
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FAQs
What do you do to ensure I have redundancy built-in to my systems? How do you keep my documentation up to date? Will you help me buy a new computer for home? Will you help me buy new equipment? Can I get access to the ticketing systems to see all of my employee requests? I'm not very technical. Will I be able to get help and not feel stupid? When I speak with a technician, will I need a translator to go from techno-speak to something I can understand? Can you help recover a stolen laptop? Do you help with smartphones, tablets, and other gear like that? Can you block non-corporate application from working? Can you support my custom applications? Can you help with printers and copiers? Do you monitor my servers and other critical systems? Do you help with Disaster Recovery and Business Continuity planning? How do I know if my backups are reliable in case I ever need them? Do you do any kind of training? How do you know if my IT is secure? Can I get an accurate inventory of all of my computers? How do you ensure that when I hire a new employee that everything is done before their first day? Can I get a copy of my IT documentation any time I want? Can I schedule a time for someone to help me? Do I need to be at my computer to have someone remotely help? Can you help with cyber security? Do you make house calls? My current and last IT partner kind of sucked. How do I know you will be better? How do you help prevent a Ransomware breakout? How are you different than Best Buy's Geek Squad? Do you specialize in any industry or technology? What is your clients' satisfaction level? How many clients do you have? What is the background of your support team? What is a TBR? Do you support phones (BYOD)? Do you receive commissions or fees from hardware or software providers? Do you design/build/maintain websites? Are you a Microsoft, IBM, or (fill in the blank) certified partner? Who are your strategic partners? Do you just support businesses in the Chicago/Milwaukee area? How do you handle employee hires and terminations? I see you have three locations, will the techs assigned always be nearby? I have concerns that my company isn't doing enough to be secure I'm concerned about my network environment, what can we do to make sure I'm up to speed? What if I don't want to speak to a person when I call support? If I call for support, will I speak with a person? Does Waident supply a full-time, on site employee? After I submit a ticket, how long do I have to wait for someone to work on my issue? What if I have an issue that needs to be addressed immediately ? How are techs assigned to tickets? Do you repair computers? Do you have after hours and weekend hours? What are your hours? How do I submit support tickets? Will I be able to review my tickets? Is your team made up full-time employees or outsourced contractors? What happens if my key tech leaves? This has happened before and it was like starting all over. Am I assigned a certain tech who works with us all of the time? How do you charge? Hourly, monthly, retainer? How do you handle the transition from my current provider to you? Is my business too small for you to work with? What certifications does your team have? Will you work with my 3rd-party vendors? If I need to order equipment, will you help with that? Is Waident equipped to handle the unique needs of my business? What hardware do you cover? What software do you support? Why do I need a CIO? What if I want somebody to come to my office instead of supporting me over the Internet or phone? Is my data safe and secure? Explain the remote support service — will I get the same high quality support? Our organization has individuals with varying degrees of technology experience, how is Waident equipped to handle this? Why should I hire you instead of hiring an IT employee? What makes you different from other IT firms? What capabilities does Waident have? How long has Waident been in business? What does Waident do? How many employees does Waident have?
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