I get asked often what a Waident is and “what do you guys do?”. We are not like traditional technology “consulting” vendors or project oriented firms. Waident is a partner who truly believes in responsiveness and communication, and taking responsibility for our clients technology. Waident is the one phone call or email for all of a firms support needs or questions; whether it be a desktop software program, a network or server issue, or a Blackberry or other PDA question. We are there to help or provide guidance for any technology related needs. 

Below are some of the reasons why we are different from the rest of the pack and to help explain what we actually do for our clients.

What does Waident do?

What we do is simple.

• We are a help-desk, technology advisor, and strategic IT counselor rolled into one affordable package.
• Waident offers support for anything that touches your network or is critical in any way to the productivity of your employees and your business from one point of contact.
• As a help desk, we support desktops, laptops, servers, software including Microsoft technologies and client specific applications, smart phones/PDA’s, VPNs, LAN/WAN, printers/copiers, videoconferencing, telecom providers, IP phones and other critical technologies.
• As an advisor, we bring CIO level advice and high level direction to better achieve business goals.

• We are the single phone call for any technology project needs. We leverage our strategic partners expertise to handle projects like hosted IP phones, custom programming, ERP, BCP, to mention a few. We are vendor neutral and we receive no sales commissions or referrals for our recommendations.
• We support the people and not just the technology.
• We bill to the minute.
  

I saw a need in the technology market for better support services. In a previous life, I was a CIO and was charged with aligning IT with the business. My experience was that most IT consultants operated on a break-fix or project basis model. When something was broken or if someone had questions, they’d tell you to put together a list of everything and then they’d send in someone to your office days later. Or they would never call you back at all since they moved on to another project. My users were working on millions of dollars worth of deals – they wanted their problems fixed now. Not days later. My users couldn’t wait for “next Friday”. They needed support NOW. (My sense was, this experience was an indicator of a broader need in the general support market.....And so Waident Technology Solutions was born.

So, what does Waident mean?

I like to think it means revolutionizing the Helpdesk by providing superior, responsive, technology support and counseling  : ). When creating the company name and trying to find one where you can have a website that isn’t 30 characters long or overly common, is a challenge. I bounced around a bunch of ideas and came up with Waident by smashing a few words together. RFID technology which is like a wireless barcode is something we work with. Another way to think of this technology is Wireless Auto Identification so I took the W from wireless, the A from auto and the IDENT from identification and viola, I got Waident. I did a search on Google and it only came up with about 3 hits from some old technical manual for some part of a machine. It sounded interesting and it looked visually appealing so I took it as my own.

Check out the case studies for further information on what we do for some of our clients. Click Here.

Now that you know what a Waident is and what we do, give me a call. Maybe we can help with your technology challenges or needs.