Waident Technology Solutions offers several service plan options. As your technology partner, our goal is to provide optimal solutions that range from cost effective unlimited option for complete proactive and reactive support, a block of hours for services of your choosing, or billed hours for your requested service.

Here is a sample list of some current Technology Concierge services that companies are currently using. Don't see something on the list below with which you need help? No problem -- we can support other off the shelf systems, as well as custom software applications.

• Address end user questions and requests for help
• Coordinate copier/fax/printer maintenance and repair with supplied 3 rd party vendor and internal contact
• Create and maintain a customized troubleshooting database for your company
• Create and maintain a customized asset database for all computers, servers, copiers, fax, and networking equipment
• Create and maintain a customized database for all server and desktop configurations (IP address, login rights, passwords, etc.)
• Maintain service and lease contract renewal dates with reminders and digital copies if available
• Ensure all desktops and servers are up to date on service packs
• Ensure all desktop and servers are up to date for virus definitions
• Adding/Changing/Deleting users from network
• End user network access password changes
• Address and fix virus situations when needed
• Handle daily server backup scheduling and file restores
• Troubleshoot basic server connectivity issues
• Troubleshoot printing issues
• Troubleshoot software application issues
• Troubleshoot handheld PDA's
• First level network troubleshooting
• First level VPN setup and troubleshooting
• First level wireless network troubleshooting
• End user software questions
• E-mail spam support