Technology Concierge Demo

This is a brief demo showing how a typical user would work through a request. In this case, Hank Reardon is a business owner and needs to do a quick mail merge in Word and needs some help. Since email is a tool he regularly uses, he chooses to email the Helpdesk with this request. He could have called or opened an incident on the web, but email is more efficient for him so decided to send an email.

Other popular options for support are: Copier repair coordination, printer maintenance, hardware or software troubleshooting, and Blackberry support.