Waident Support Solutions provides responsive, objective and innovative technology solutions to business challenges, consistently demonstrating impartial advocacy for our clients. We are your trusted technology adviser.

Technology Concierge
A novel approach to remote technology support, our on-shore professionals are your firm’s single point of contact for all business technology needs. From traditional requests for desktop help through network, VPN, printer / copier - even facilities questions - we resolve the issue remotely or involve an on-site partner if needed, remaining accountable throughout the process.
Our responsive, expert support professionals use enterprise tools and proven processes to provide expedient, innovative problem solving every day. Through Waident MyTime Support and Waident AnyWhere Support, we provide convenient remote support to any location. We offer flexible billing options and provide detailed management reports and an executive web portal to monitor your investment.

Waident MyTime Support
Better than real-time support, MyTime Support provides help at your convenience. For each request, we contact you to understand your need, and then resolve the issue immediately or defer support - per your schedule - to ensure minimal 'down time.' For example, an urgent printing problem might be addressed by installing an alternate printer immediately, then scheduling a 'fix' when you are at lunch or in a conference room meeting. By remotely accessing your computer when you don't need it, you experience minimal impact on your business processes.

Waident Anywhere Support
Waident Anywhere Support provides mobile users with the same quality of service regardless of location. Via a secure internet portal, we can remotely access your computer and resolve the issue expediently. This innovative approach is attractive to clients who employ mission-critical technology as well as companies with a highly mobile user-base.

Support Utilization Monitoring
We believe IT services management should be easy and informative. Waident MyTime and Anywhere Support are available as a retained service or in committed blocks of 10 hours, with usage recorded in 1-minute increments for both options. Utilization reports are provided monthly to all clients and are always available upon request. Additionally, each client has access to an executive web portal for transparent monitoring of granular data.

Whatever your business need, a Waident Technology Concierge will find the solution.

Click here for a list of some of our Technology Concierge services